Blackhorn Boots · Edmonton, Alberta
Request a repair
Text or email a few photos of your boots and tell us what needs attention. Not sure what repair you need? Start with a question — we’ll help with the next step.
Text 403-892-6940 or email blackhornboots@gmail.com. Attach photos in your messaging or email app. No form needed.
Read the Blackhorn Workmanship Guarantee for coverage and exclusions.
Outside Edmonton? Mail us your boots.
Mail-in repairs are welcome from across Canada. Send photos first, then confirm the repair and shipping arrangements with us before you ship.
Start with the basics
- Your name and city
- What needs attention, or the question you have
- A few photos, if you have them — we can ask for anything else later
Include a few clear photos
- Both boots in full, from the front and sides
- The soles and heels of both boots
- Close-ups of damage or areas needing attention
- Any relevant labels or markings
Use good light and keep the images in focus. Not sure what needs fixing? Show us the areas that concern you.
What happens next
01 · SEND
Text or email us
Send a question or a few photos by text or email. We’ll guide you from there.
02 · REVIEW
Discuss the repair
We will review your request and discuss repair options, pricing and expected turnaround. Some work may need an in-person inspection before a final quote.
03 · ARRANGE
Confirm the next steps
We will confirm the agreed work, payment timing and delivery or handover arrangements before chargeable work begins.
Mail-in or Edmonton-area pickup & drop-off
In the Edmonton area? We can arrange local pickup and drop-off for your repair. Text 403-892-6940 or email blackhornboots@gmail.com with your location so we can confirm a suitable time and meeting place. Please contact us before mailing boots or visiting the workshop, and wait until arrangements have been confirmed.
For mail-in repairs, use a sturdy box, protect both boots from movement, and include your name, contact details and agreed repair request inside. Keep your tracking number. Shipping is customer-paid; confirm inbound and return arrangements and costs before dispatch.