Refund policy

All boot sales are final

Blackhorn Boots sells one-of-one, restored vintage boots. We do not accept returns or exchanges for change of mind, fit, sizing preferences or wear disclosed in the listing. Please review the photographs, tagged size, measurements and condition notes carefully, and contact blackhornboots@gmail.com with any questions before purchasing.

Order problems

If your boots arrive damaged, you receive the wrong item, or the item materially differs from its description, contact blackhornboots@gmail.com promptly with your order number, a description of the issue and photographs where possible. We will review the issue and arrange an appropriate resolution in accordance with applicable law. Please contact us before sending an item back so that we can provide instructions.

Your legal rights

This final-sale policy does not limit any cancellation, refund, warranty or other consumer rights that cannot be excluded under applicable law.

Approved returns and refunds

If we confirm that your boots arrived damaged, were the wrong item or materially differed from their description, we will arrange an appropriate resolution. If a return is required, Blackhorn Boots will provide a prepaid return label or reimburse reasonable return postage agreed with us in advance. No restocking fee applies to these returns.

Please contact blackhornboots@gmail.com before sending an item back so we can provide return instructions.

When a refund is approved, we will issue it to the original payment method within five business days after receiving and inspecting the returned item, or after approval if no return is required. Your payment provider may take additional time to post the refund.

For a full refund arising from these order problems, we will also refund the original shipping charge and applicable taxes paid to us.

These procedures do not restrict your statutory rights or extend any refund deadline required by applicable law.